Interactive Voice Response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. An IVR system (IVRS) accepts a combination of voice telephone input and touch-tone keypad selection and IVR service provides appropriate responses in the form of voice, fax, call-back, e-mail and perhaps other media.
Let's know how we are the best IVR service provider in India but first things first, let's know about IVR.
What is IVR?
Interactive voice response is the abbreviation for IVR call. Callers can communicate with a computer-operated phone system using voice recognition and DTMF sounds input via a keypad using this technology.
In simple terms, an IVR system plays a pre-recorded voice that asks people to respond by hitting digits on their mobile phone's keypad to select an option.
IVR service provider in India
Every firm wishes to have a large customer base, which inevitably leads to a high call volume. Large call volumes have traditionally been difficult to handle, but with the IVR system, the process is simplified. An IVR service is a good technique to route calls because it settles the basic contact and, if necessary, forwards it to the appropriate agent. It helps to save time for both the agent and the customer.
Our IVR System Solutions are designed to cut the cost of phone calls to and from your company in half. At the same time, we provide your company with the combined strength of client service and a comprehensive marketing strategy. You can use our outsourced IVR Number for Business to acquire database access, adjust call flow, make call-backs, scale-up, and integrate with the web