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IVRS is highly useful when it comes to banking sector. Banks receive number of calls everyday. To answer all of them and that too with exact information is highly exhaustible and time consuming. .
Increased competition from techno-savvy private foreign banks is driving Indian banks to invest in technologies for enhancing their delivery channels. IVRS in banking sector can be implemented in all domains like Small and medium banks, Co-operative banks, Financial Sector, Nationalized bank etc.
A customer calling to a bank can have diversified motive. He may want simply his account details or may have some complicated problem. These simple issues can easily be dealt by using IVRS technology and leaving the complicated problem calls to be diverted to operator. 75% of the 2 million calls the bank gets every month get terminated over the IVRS system.IVRS in banks is implemented to simplify following work process: