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Cloud Telephony is a flexible solution and provides a complete solution required to track the customer life cycle - Acquisition via marketing campaign .
Cloud Telephony is the communications technology where all communication devices and applications are hosted at the service provider’s premises. Any businesses interested in using these services do not need to install any software or buy any hardware to get the services started. The service can be an IVR, call centre setup, call recording etc. These services can be started on a traditional phone, mobile or a computer system i.e. desktop, laptop or tablet.
Cloud computing, software and storage is the way forward. We believe that businesses wanting to upgrade their communications would benefit from considering migrating to the cloud, instead of clinging to outdated on-premises hardware.